The Chop Shop

Reference here, here, here, and here… It’s finally over :)

The on-going saga of my $100.81 has taken yet another turn. For previous story, see here, here, and here. On Tuesday, August 30th I got a call from Wendy at Isuzu. They have simply decided to bypass the dealership (since they have been dragging their feet) and send me my money directly. Hopefully, Update #4 [...]

If you are unfamiliar with the story, see here and here. Update 2: Wendy at Isuzu called me Monday afternoon, telling me she received my letter, she had just talked to McCloskey Motors, and they would be refunding my full amount! (See below, my celebration lasted 4 days) I was rather excited that I had [...]

Following up what I wrote here, I received a call from the dealership on Friday morning. Actually, I was away from my cube, and it went to voicemail. Someone named Ann (or Anne?) McCloskey informed me that she was very sorry for their corporate policy, values me as a customer, and apologized again. Someone apologizing [...]

When I think “Customer Service” I think of the following  Assisting the customer using the proper means at your disposal. If the needs of the customer exceed your abilities to handle, you help the customer in obtaining the necessary assistance. If the needs of the customer exceed the corporate policy, politely explain and offer alternatives. [...]